Returns & Exchanges

At House of EM5, we want you to be completely satisfied with your fragrance experience. If you are not happy with your purchase, we offer a hassle-free return and exchange policy within 7 days of delivery for unused products in their original packaging.

Return Process

• 1.
  Initiate Request

  Contact our support team via email or our dedicated returns portal with your order number and photos of the product you wish to return.

• 2.
  Quality Inspection

  Once your request is approved, our team will review the details to ensure the product remains in its original, unopened condition to maintain hygiene standards.

• 3.
  Reverse Pickup

  We will arrange a reverse pickup from your delivery address through our trusted courier partners at a time convenient for you.

• 4.
  Refund or Exchange

  After the item reaches our warehouse and passes inspection, we will process your full refund to the original payment method or ship your chosen exchange item.